Customer Service/Customer Care channels should be top of mind for all businesses today. I don't normally recommend any particular conference, but would like my readers to know about the Customer Response Summit that will be held next month in Florida. If you go, let us know the great new ideas you plan to implement!
Jonena Relth, President and Leadership Evangelist, TBD Consulting
For those leaders who could use some nice weather and the opportunity to hear top-notch speakers, take a peek at the line up:
SCOTT MONTY, Global Digital &Multimedia Communications Manager
Ford Motor Company
DAVID MINGLE, Senior Director Customer Loyalty
Nissan North America
FRANK ELIASON, Director of Global Social Media
GINNA SAUERWEIN, Managing Director
Social Media ROI Specialist
"Full details can be located at www.customerresponsesummit.com - The gathering is relevant to the multi-channel and new connected consumer (i.e. social, video, mobile, chat, text, blogs, forums etc.)
– Driving the right mix of customer experience, set service goals, expectations, measured against cost and a variety of other considerations for customer experience executives faced with."
Chad McDaniel , President and Conference Chair
TBD Consulting has a 21-year, proven track record for ensuring employee performance improvement which translates to employee performance success. Whether you need help developing an in-house training organization, create a Lean Academy, or simply need "extra hands" to meet your deadlines or ROI goals, please contact Jonena. She and her qualified staff are here to assist you with your organizational development, coaching and training initiatives.
Corporate Office 602-263-1961. Email Jonena today!