Jonena Relth, TBD Consulting
Promoting Transparency inside our walls:
How would you like your organization to be among the top 10 Places to Work? Well, Fortune Magazine surveyed 259 firms and more than 277,000 employees to find out how they would rate their organization for management credibility, job satisfaction, camaraderie, pay and benefits, hiring practices, communication, recognition, and diversity, but only one healthcare company ended up in their top 10.
The 10 most common answers were no surprise to any of us who follow transparent leadership methodologies, but my favorite “extra” was learning that one CEO posts his/her personal development plan for all employees to see and track results.
This Leader ROCKS! (in my humble opinion...)
While the survey was aimed at all types of corporations, not necessarily healthcare, CHG Healthcare Services ranked third on the list of Best Companies to Work For. Wouldn’t it be great if several hospitals, especially those that have or are currently implementing Lean Healthcare, would be ranked in the top 10 for 2013?
To Read the Article: 100 Best Companies to Work For
The facts are overwhelming that the most important asset we have is our employees and that all organizations should strive to hire the best candidates they can find to fill needed gaps. One process that is effective for building a best-in-class workforce is consciously hiring people who have skills and knowledge otherwise lacking in the organization - that of course includes hiring for IT and leadership expertise, as well. By doing so, you build a solid company where everyone appreciates and learns from their peers and leaders. It also fosters employee satifaction and patient satisfaction while grooming high potentials for leadership positions.
So healthcare leader, are you brave enough to post your personal development plan for all your employees and peers to see:
- What you don’t know now but are trying to learn?
- How they are being led by someone who might not be as knowledgeable as they presumed?
- What you feel is important for you to become a better leader?
And, oh yeah…
- That you’re not perfect, all knowing, etc.?
Trust me, most leaders would be scared to death to let their employees and peers reach into their secret little minds and learn the real truth about them. But folks, we need to step up to the plate and begin modeling transparent leadership so the people around us will feel free to do the same.
Once we all become transparent, we can begin the natural progression of everyone helping each other grow and our organizations and people will benefit socially, personally, professionally and financially. Can’t beat that!
Promoting Transparency beyond our walls:
None of us wants the negative publicity of being linked to lack of transparency. How is your organization rated for pricing transparency? Patients want and deserve to know what they will be charged for procedures. As patients are becoming more informed, they are choosing to be treated at hospitals that willingly publish their fees. For healthcare organizations to be considered best in class, they need to swallow this poison pill and advertise their pricing.
You might want to read this article about Arizona state getting an “F” because price of services are hidden from the public: Arizona gets failing grade for healthcare transparency . I have to believe that healthcare professionals in Arizona work hard to provide excellent patient care; but even so, their hospitals now have a definite black spot on their reputations.
Drum Roll Please: Who will be the first person to step up and comment below:
- “Yes, I will post my personal development goals for my peers and employees to see. I will begin the process of encouraging transparency within my healthcare organization.”
- “Yes, we will change our pricing policies and post the cost of our services for easy access.”
I dare ya! Jonena
Revolutionizing Healthcaare to Save Lives and Transform the Industry By John Toussaint and Roger Gerard
TBD Consulting has a proven track record for ensuring staff and physician adoption of EMR/EHR system implementations as well as Lean Healthcare.
Drop by our EMR/EHR Clinical Transformation Group in LinkedIn to learn the latest news and opinions on electronic health records.
Email Jonena or feel free to call our office today 602-263-1961. We'd love to hear from you!