Jonena Relth, TBD Consulting
Historically, we've found the younger docs more inclined to jump on the EMR bandwagon. It's been our experience that the younger docs are more computer literate and were exposed to computer-based training and research in school, making their transition to EMR easier.
However, we've also seen a trend of older docs as champions of EMR. When that happens, getting everyone trained is easier because their leadership presence adds credibility to the use of the tool. It's also more fun to sit back and watch this phenomena.
Years ago, we started out developing mostly instructor-led training (ILT) because that was the training culture in the hospital systems. We found it very difficult to get all the physicians through the training for various reasons: time, convenience, egos, etc.
More recently, we've found that by creating task-driven WBTs customized for the different user groups, our training is better "attended" and the users get up to speed on the EMRs much quicker. Each person is only required to take the modules that are applicable to their workflows, and they can take the training when it is convenient for them.
And honestly, the feedback on the training has been much better with the WBTs than ILTs, so why do so many organizations continue with training in the same instructor-led, death by PowerPoint? It's time for learning officers to encourage 21st Century learning, and yep, that might also include social networking and mobile technologies, too!
Comments anyone? What has been your experience?
Jonena
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